SHIPPING
ORDER PROCESSING
All orders are processed Monday to Friday, with 1-2 days processing time. Orders placed before 10AM GMT, will be processed on the same day. Orders placed after this time will be processed the following working day. Please note that during busy periods such as new releases or sale events, orders may take 1-3 days to ship. Orders combined with pre-order items will be shipped out at the same time once the pre-order item is available, please place a separate order if you would like to receive non-pre-order items sooner.
DELIVERY DISCLAIMER
Please ensure your shipping address is complete and accurate. We are not responsible for lost, delayed or stolen parcels due to incomplete or incorrect addresses (e.g. missing apartment/building numbers). Please choose a safe delivery address for you to receive your order. Once your parcel has been marked as delivered by the courier, responsibility transfers to the customer. If issues arise, please contact your local courier, check with neighbours or building management for assistance.
UK DELIVERY
Orders are shipped with Royal Mail Tracked 48 or Guaranteed Delivery. Although no longer legally required by Royal Mail, please ensure you are present to provide a signature upon delivery.
INTERNATIONAL TAXES & DUTIES
International orders are subject to taxes and duties custom to the destination country. These fees are paid by the customer, we are not liable for the additional import costs.
If a package is refused and/or returned, the customer is responsible for the original shipping charges, any import fees that may have been incurred, in addition to the cost of return. This amount will be deducted from your order refund once the package has been successfully returned. Please ensure that the correct and complete shipping address and contact details are provided on your order to ensure receival.
EUROPE
Orders are shipped with Royal Mail International Tracked, with a standard delivery time of 5-7 working days.
NORTH AMERICA & SOUTH AMERICA
Orders are shipped with Royal Mail International Tracked, with a standard delivery time of 7-10 working days.
REST OF THE WORLD (Incl Australia, Africa, Asia & Middle East)
Orders are shipped with Royal Mail International Tracked, with a standard delivery time of 7-10 working days
RETURNS
SALE EVENTS
All Sale items are Final. Sale items will not be eligible for refunds or exchanges. Please refer to the size guides and item measurements provided on the product page to ensure that your item fits correctly.
RETURN CONDITIONS
To be eligible for a return, your item(s) must be unworn/unused, in the same condition that you received it, with tags attached and in its original packaging. There must be no stains, hairs or odours. Items that do not meet the required conditions, will be returned to the customer, or may have a repairing/replacement fee deducted from the refund.
If you would like to request a return for your item(s) please send an email arcofta@gmail.com including your name, order number, reason for return and images of the item, within 14 days of receiving your order. The customer is responsible for the cost of returning the original item(s). Postage fees will not be refunded. BUBON is also not responsible for customs fees on returns, or lost or missing returns due to untracked services.
RETURN FEES
The return fee cost will be deducted from the refund amount of your order.
REGION ORDERS UP TO 6KG
UNITED KINGDOM - £8.00GBP
EUROPE - £20.00GBP
USA - £25.00GBP
CANADA - £25.00GBP
REST OF WORLD - £25.00GBP
EXCHANGES
Exchanges are not currently accepted. If you would like to exchange your item for a different item/size, please make a new order for your desired item(s), and request a return for your current item(s) via email to arcofta@gmail.com including your order number within 14 days of receiving your order. The customer is responsible for the cost of returning the original item(s).
PRE-ORDERS
Once orders have been placed, items/sizes cannot be amended or cancelled. These items are non refundable as items have been specifically made to order. Should you wish to cancel your order prior to shipping, you are eligible to exchange for a different item(s) only.